Effective Date: June 2026
Emerald Care Services Pty Ltd (“Emerald Care Services”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a secure, respectful, and transparent manner.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or engage with our services.
Our Commitment to Privacy
Emerald Care Services recognises the importance of protecting your privacy and managing your personal information responsibly. We are committed to handling personal information in accordance with applicable Australian privacy laws and industry best practices.
What Information We Collect
Depending on your interaction with us, we may collect personal information including:
- Your name
- Phone number
- Email address
- Information provided through our website contact form
- Details about the support or services you are seeking
- Referral information
- NDIS, Home Care, TAC or WorkSafe information where voluntarily provided
- Any other information you choose to provide when contacting us
We only collect information that is reasonably necessary to respond to your enquiry or provide our services.
How We Collect Your Information
We may collect your information when you:
- Complete our online contact form
- Contact us by phone or email
- Make an enquiry about our services
- Are referred to us by a healthcare provider or referrer
- Become a participant or client of Emerald Care Services
- Complete service agreements or intake documentation
- Communicate with our staff
Why We Collect Your Information
We collect and use your information to:
- Respond to your enquiries
- Arrange and deliver support services
- Assess eligibility for services
- Communicate with participants, families, carers and referrers
- Coordinate care with relevant healthcare professionals where appropriate
- Meet legal, contractual and regulatory obligations
- Improve our services and website
Disclosure of Personal Information
We treat your information confidentially and only disclose it where necessary.
Your information may be shared with:
- Emerald Care Services employees involved in your care
- Healthcare professionals involved in supporting you
- Hospitals, discharge planners and medical practitioners where appropriate
- NDIS, Home Care Package providers, TAC or WorkSafe where required
- Government agencies where required by law
- Trusted service providers assisting us in operating our business
We do not sell or rent your personal information to third parties.
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
Our website may also use cookies or similar technologies to improve your browsing experience and understand how visitors use our website.
You can choose to disable cookies through your browser settings, although this may affect some website functionality.
Data Security
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Interference
- Modification
- Disclosure
While no online system can guarantee complete security, we are committed to maintaining appropriate safeguards to protect the information we hold.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe any information is inaccurate or incomplete.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites for your convenience.
Emerald Care Services is not responsible for the privacy practices or content of third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Emerald Care Services Pty Ltd
Address
Level 5, Suite 512
12 Clarke Street
Sunshine VIC 3020
Phone
(03) 9998 0495